Returns & Refunds
Your Satisfaction Matters
We want you to feel confident when purchasing from Atlas Chronos.
If you change your mind about your purchase or experience a problem with your order, please contact us so we can assist you.
Right of Withdrawal
For eligible consumer purchases made online within the European Union, consumers generally have a statutory right to withdraw from the purchase within the applicable withdrawal period.
The right of withdrawal is subject to applicable legal conditions and exclusions.
Nothing in this policy limits any mandatory consumer rights that apply to you.
How to Request a Return
Before sending anything back, please contact:
Please include:
-
Your order number
-
The watch you wish to return
-
The reason for your request, where applicable
We will provide the appropriate return instructions.
Condition of Returned Watches
If you are considering returning a watch, we recommend that you do not wear, resize, modify or otherwise alter the watch beyond what is reasonably necessary to inspect it.
Please return the watch with, where applicable:
-
Original packaging
-
Warranty documentation
-
Manuals
-
Tags
-
Additional links
-
Straps
-
Accessories
-
Other items included with the original order
The condition of the returned product may affect the applicable refund where permitted by law.
Incorrect, Damaged or Defective Products
If you receive a watch that is damaged, defective or different from the product you ordered, please contact us as soon as possible.
Please provide photographs and your order number so we can investigate the issue.
We will then provide instructions for resolving the matter.
Refunds
Once an eligible return has been received and assessed, the applicable refund will be processed using the original payment method, subject to applicable law and the conditions of the purchase.
The time required for the funds to appear in your account may depend on your payment provider or bank.
Return Shipping
Responsibility for return shipping costs depends on the reason for the return and the consumer rights applicable to your purchase.
Where the customer is responsible for return shipping, we recommend using a tracked and insured service when returning a watch.
Important
Please do not send a return to an address obtained from an old email, shipping label or third-party source.
Always contact Atlas Chronos first and use the return instructions provided by our customer support team.